We understand that once you purchased product then your good emotions are attached to that and we try our best to deliver it safely to you. Once order is processed and assigned to a courier company, we immediately provide tracking number to your registered email or mobile number.
We have partnered with FedEx and Indian Post to assure that you get your order on time and safely with full courtesy and attention. The delivery timeframe mentioned on the product is just an estimated and actual delivery time depends upon availability of the merchandise at the merchant and address where the merchandise needs to be driven home. If order is not processed within 3 day after order is placed then we call you or mail you to decide further action.
Shipping insurance is a service which may reimburse senders whose parcels are lost, stolen, and/or damaged in transit. We encourage our user to choose this option but at the end this is an individual choice. Damage claim will not be applicable in case of Aurvedic and Homeopathic product contained inside glass bottle.
If you have chosen this option, then it might be full or partial insurance. Insurance charges are variable based on product and shipping company. So if you have given 6% insurance amount on checkout page and for said product full insurance amount is only 5.5% then it will be termed as fully insured. If difference, 0.5% amount to more than 50INR then you can claim for this amount. However, if full insurance charges are 7%, then approximately (6/7) after rounding to the nearest lower of the total value will be insured. This will be termed as partial insurance.
We will provide insurance detail if any, and it will be buyer's responsibility to take a claim from a particular shipping company in case such situation arises.
Buyonkart is always dedicated to your satisfaction, but in some situation you would like to return your product to us and for that we have defined guideline to make the whole process smooth and easy to understand. You are entitled to return the product if received a product which is not as per the specifications ordered by you i.e.
1.Wrong Size, Color & Quantity
2.Defective or Damaged Items
3.Differ significantly from description given by vendors
Note:- We do not accept return for any technical difficulty in delievered item and you need to take this to service center of for resolution.If required then we can guide you for the same.
You can raise return request within 3 working days after receiving products.
However, for some products, the sale is a final sale, and the merchant does not accept any return. In case of confusion you can call to merchant or our customer care for further detail before placing any order.
We will also not be able to accept the return/refund if product is
1.Used or Altered
2.Physical damage to the box
3.Returned without original packaging and accessories
4.Serial Number is tampered
5.Some health care product, Undergarments, Flowers & Ediable Products.
5.Aurvedic and Homeopathic product contained inside glass bottle.
Note** If received parcel is visibly broken & tempered, then we suggest you not to accept it from courier company and inform us immediately.
Return Shipping charges
If we have courier partner in your area then we will arrange reverse pickup otherwise you will have to repack the items and send it back to us through any reputed courier. We will return shipping charges not exceeding 300INR on providing scan copy of courier receipts.
If product is not shipped from merchant then any exchange or cancellation will attract a charges of 3% of product cost + Service Tax.
If the product is shipped from the merchant then return and exchange is possible only for unopened item which will attract a charge of (Reverse Shipping + Re shipping + 3% of product cost) + Service Tax.
As Per Return Policy we Refund Amount via NEFT (National Electronic Funds Transfer). All refund will be made with 12 to 15 working days.
In cases where an order is placed, an authorized representative may or may not contact you based on information, personally or over telephone, to confirm the order. After the order is confirmed, it will be processed.Orders once confirmed, cannot be cancelled. Aadhaar or or PAN is must to process COD orders. After order is confirmed we manually check PAN and Aadhaar detail of customer before further processing of orders. So double check your entry as providing wrong information is unlawful. Once the order has been shipped it will be legally binding to accept order else Shipping + Reverse shipping + COD charges will be recovered from customers for unopened items. Courier partner will make 2 attempts to deliver product to your location. The return will be accepted as per policy defined in Shipping & Return policy of the portal. All legal disputes arising out of or in connection with this web site, including COD payment which can not be resolved through good faith discussions, will be handled in designated court of Delhi jurisdiction. In case customer failed to pay due amount then Buyonkart can share PAN and Aadhaar detail with third parties who maintain credit history which can affect your financial score.